Service Manager for Microsoft Dynamics

Join us and make an impact with Microsoft Dynamics. **Tasks** In this role, you will be responsible for the operation and further development of our CRM platform and will lead a specialised team of seven employees. You will coordinate operational services, ensure service quality and work with your team to develop solutions for our customers. - Management of a 7-person team in application management for MSD365 CRM, including resource planning, coaching and further development of team members - Ensuring the smooth operation of the MSD365 CRM platform (customer engagement, sales, service, project operations, marketing) in compliance with SLAs and ITIL processes - Incident, problem & change management: Control and continuous improvement of operational processes according to ITIL standards - Interface between customers, internal departments and technical teams – including escalation management and regular service reviews - Identification of optimisation potential in operations and participation in the further development of the platform **Benefits** - Mentoring - Employee events - Vacation / Christmas bonus - Hybrid working possible - Flexible working hours - Special deals with selected partners **Requirements** - Completed degree or training in IT and several years of professional experience in application management or operation of Microsoft Dynamics 365 CRM - Experience in operating Microsoft Dynamics 365 CRM applications - Very good knowledge of ITIL (ideally certified) and experience in applying ITIL processes in operational business - Experience in leading teams and strong communication and organisational skills - Knowledge of agile methods (SCRUM, Kanban, DevOps) is an advantage - Fluent English skills Burimi: https://al.linkedin.com/jobs/view/service-manager-for-microsoft-dynamics-at-lufthansa-industry-solutions-4353469242

Niveli: senior