ServiceNow Support/Administration

**Tasks** - Design & Development: Configure and customize ServiceNow applications, including workflows, UI policies, business rules, and integrations. - Administration: Manage ServiceNow platform upgrades, patches, and performance tuning. - Process Implementation: Implement ITSM processes such as Incident, Problem, Change, and Request Management. - Integration: Develop and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs. - Support & Troubleshooting: Provide technical support for ServiceNow-related issues and ensure platform stability. - Documentation: Create and maintain technical documentation for configurations and customizations. **Requirements** - Strong experience with ServiceNow platform (ITSM, CMDB, Service Catalog, etc.). - Knowledge of ITIL processes and best practices. - Experience with ServiceNow integrations (REST, SOAP, MID Server). - Familiarity with Service Portal and UI customization. - Excellent problem-solving and communication skills. Burimi: https://al.linkedin.com/jobs/view/servicenow-support-administration-at-lufthansa-industry-solutions-4357419224

Niveli: mid level