Spanish Customer Service Agent

**Job Title:** **English & Spanish Speaking** **Customer Service Representative** **Location: Tirana, Albania (On-site)** **Schedule: Monday–Friday | 15:00–23:00** **Job Overview** We are seeking a reliable and professional Customer Service Representative fluent in English and Spanish to join our on-site team. This role focuses on delivering excellent customer support through inbound and outbound communication while maintaining high service standards. **Key Responsibilities** - Handle customer inquiries via phone, email, and chat in English and Spanish - Provide accurate information, resolve issues, and escalate concerns when necessary - Maintain detailed and accurate records of customer interactions - Follow company policies, procedures, and quality standards - Work collaboratively with team members and supervisors - Meet performance metrics related to customer satisfaction and productivity **Requirements** - Fluency in English and Spanish (spoken and written) – required - Previous customer service experience is a plus - Strong communication and problem-solving skills - Comfortable working on-site during afternoon/evening hours - Basic computer skills and ability to learn internal systems - Professional attitude, reliability, and strong work ethic **What We Offer** - On-site work environment with team support - Training and ongoing development - Competitive compensation **How to Apply** *If you are bilingual, customer-focused, and looking for a stable on-site role with consistent hours, we encourage you to apply here on by sending your resume at hr@talentbridge.al!* Burimi: https://al.linkedin.com/jobs/view/spanish-customer-service-agent-at-talentbridge-albania-4364406410

Niveli: mid level