Team Lead

**Who We Are** Konecta is a leading global company in business process management and digital outsourcing for customer management, with 120,000 passionate employees operating in 30 languages across 4 continents and 26 countries. By focusing on the specific needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions, including acquisition, retention, customer service, technical support, and debt collection, all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions, and cutting-edge technologies. Headquartered in Madrid, Konecta generates global revenues of €2 billion and serves more than 500 clients, including some of the most important brands in the telecommunications, energy, banking, mobility, retail, and e-commerce sectors. **Responsibilities** - Support the Supervisor and perform management duties in the absence of the responsible manager - Motivate and support team members by communicating objectives and identifying areas for further training or skills monitoring - Respond to team questions on both operational and non-operational matters, assist with critical issues, and supervise work in terms of efficiency, quality, and compliance with guidelines - Communicate deadlines and group productivity targets - Monitor and manage performance to ensure KPI targets are achieved - Produce and share complete and detailed reports on team performance - Manage escalations related to special requests or project-specific issues - Resolve team-related problems or conflicts quickly and effectively **Requirements** - At least 2 years of experience as a Team Leader or in a similar role - Strong results-oriented mindset - Fluent written and spoken **German and Italian** - Excellent verbal and written communication skills - Strong organizational skills with the ability to manage multiple tasks simultaneously - Knowledge of tools such as Google Meet, Zoom, etc. - Proficiency in Microsoft Office - University degree preferred but not mandatory - Full-time availability and flexibility to work shifts - **On-site work required** Burimi: https://al.linkedin.com/jobs/view/team-lead-at-konecta-4354072743

Niveli: senior