Technical Support Specialist

**O-NXT is hiring a Technical Support Specialist — Tirana, Albania 🇦🇱** **About O-NXT** O-NXT is a growing IT and Financial Services company based in Tirana, Albania, delivering customized technology, management, and accounting solutions since 2013. With a customer-first mindset and a dedicated team of professionals, we help businesses across diverse industries solve complex challenges through innovative, reliable services. Join us and be part of a team where your technical expertise directly shapes client success. **The Role** We are looking for a motivated and detail-oriented Technical Support Specialist to join our on-site team in Tirana on a full-time basis. As a frontline problem-solver, you will be responsible for diagnosing and resolving technical issues, supporting Linux-based environments, and ensuring every client interaction ends with a clear, effective solution. You will work closely with internal teams to maintain the highest standards of service quality and customer satisfaction. **What You'll Do** - Provide first and second-line technical support via phone, email, and on-site assistance - Diagnose and resolve hardware, software, and Linux system-related issues - Monitor and analyze system performance to proactively identify and mitigate risks - Document resolved cases and contribute to a growing internal knowledge base - Escalate complex issues to engineering teams while keeping clients informed throughout - Collaborate with colleagues to continuously improve support processes and response times **What We're Looking For** ✅ Required: - Knowledge of Linux systems administration and troubleshooting - Strong analytical and diagnostic skills for resolving complex technical challenges - Excellent written and verbal communication in English (fluency required) - Ability to manage multiple priorities calmly and efficiently under pressure ⭐ Preferred: - Familiarity with ticketing systems - 1+ year of experience in a technical support or IT helpdesk role - Basic networking knowledge: TCP/IP, DNS, VPNs, firewalls - IT certifications such as CompTIA A+, Linux+, or ITIL are a plus **Why Join O-NXT** - Be part of a stable, established company with 10+ years in the market - Work in a collaborative, professional environment in central Tirana - Grow your technical skills with hands-on exposure to real-world IT challenges - Opportunity to develop into senior support or systems roles over time 📍 Location: **Tirana, Albania (On-site, Full-time)** 📩 Apply directly via this listing. **We welcome applicants from all backgrounds. Only shortlisted candidates will be contacted.** Burimi: https://al.linkedin.com/jobs/view/technical-support-specialist-at-o-nxt-4395816258

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