WFM Specialist

**About us:** Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market We are looking for a **WFM** **Specialist** to join our team and contribute to the development and enhancement of **WFM** **Department.** **The WFM Specialist** is responsible for real-time monitoring, ensuring smooth operations, and maintaining accurate workforce data. This role focuses on sending reports, updating and proof-checking data, and identifying discrepancies during daily rotations. The WFM Specialist plays a crucial role in providing real-time insights and flagging issues to WFM Leads for further analysis and resolution. **What you'll do:** - Monitor real-time adherence and workforce performance, escalating issues as needed. - Send daily, hourly, and ad-hoc reports via email to relevant stakeholders. - Update and validate reports to ensure data accuracy and consistency. - Proof-check workforce data, identifying and reporting discrepancies. - Communicate with operational teams to ensure real-time adjustments align with business needs. - Support queue management by tracking service levels, occupancy, and agent performance. - Assist in maintaining workforce management system data integrity. - Participate in daily team rotations, ensuring all reports and monitoring tasks are completed. - Collaborate with WFM Leads to improve reporting processes and efficiency. **What you'll bring:** - Bachelor’s degree in business administration, Operations, or a related field (preferred). - 1+ years of experience in workforce management, real-time monitoring, or reporting. - Experience with WFM software (e.g., Calabrio, Zucchetti) is a plus. - Proficiency in Excel (VLOOKUP, pivot tables, conditional formatting). - Understanding of workforce management tools and real-time tracking systems. - Ability to process and verify large volumes of data efficiently. - Strong attention to detail and accuracy in reporting. - Effective communication and collaboration with internal teams. - Ability to work in a fast-paced, real-time operational environment. - Problem-solving skills for identifying and escalating reporting discrepancies. - Fluent in Italian language (both written & spoken) and good understanding of English language. **Why choose us:** - Permanent contract; - Food Allowance; - Pension Fund; - Company Owned Devices (laptop and business mobile phone); - Flexible working hours and the possibility of smart-working (according to the company's internal policy); - 24 Extra Hours Paid Leave; - Preferential treatment on products offered by Intesa Sanpaolo bank; - Supplementary Private Health Insurance and consultation with the company doctor; - Flutter Sharesave Plan. **Choose us also for:** - An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion; - Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches; - Continuous learning for soft and hard skills (es. Learn / Platform, Training); - Support for parents and children and new mothers’ contributions. - Volunteering during your working hours. **Much more about us:** - Reviews and comments from our Glassdoor and Indeed pages. Put yours! **Equal Opportunity** Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression. **Location** ****:** Tirana, Albania** Burimi: https://al.linkedin.com/jobs/view/wfm-specialist-at-sisal-hub-albania-4361512604

Niveli: senior