Helpdesk Customer Care Representative (Italian/French-speaking)

**We are looking for: Helpdesk Customer Care Representatives (Italian or French-speaking)** 📍 **Location:** On-site, Tirana 🕒 **Employment type:** Full-time / Part-time 🌍 **Languages:** Italian or French (C1), additional languages are a plus 🏢 **About Us** Acca19 was founded in 2016 following many years of international experience in the **BPO (Business Process Outsourcing)** sector. Today we are established both nationally and internationally, supporting leading brands in industries such as: 🍔 Food 🚴 Delivery 🏥 Healthcare 🛴 Micromobility 🛍️ Retail 💻 ICT and more. Our team grows every year, together with our projects and clients – a clear sign of the quality and value of the way we work. We manage **multichannel and multilingual customer interactions** , including: 📞 Resolving support tickets 🛒 Selling products and services 📅 Scheduling appointments 📊 Conducting market research 💬 Managing social media profiles and e-commerce platforms We support companies of all sizes – from start-ups to international corporations – across sectors such as retail, energy, telecommunications, pharmaceuticals, marketing, and more. Our formula for success? 👉 The strategic combination of **know-how, information, and tools** to deliver the best possible solution for each client. 🎯 **Your Responsibilities** - Provide **1st-level customer support** - Handle customer inquiries via **phone** - Assist users with **basic technical issues** - Collaborate with internal teams to **continuously improve service quality** 🧩 **Your Profile** ✅ Very good **Italian or French language skills (minimum C1 level)** ✅ Previous experience in **customer service or helpdesk** is an advantage ✅ Good **IT user skills** ✅ Strong **communication skills, teamwork, and problem-solving attitude** 💼 **What We Offer** 🌍 An **international and growing environment** 🤝 A **supportive team and modern company culture** 📈 **Career development opportunities** and long-term prospects 🧠 **Training and continuous learning** 📩 **Interested?** We look forward to receiving your application! 👉 Please send your **CV by email** to: **recruiting@acca19al.com** Puna remote: Po Burimi: https://al.linkedin.com/jobs/view/helpdesk-customer-care-representative-italian-french-speaking-at-acca19-4383011253

Niveli: mid level